Privacy Policy

Last Updated: August 2026

FECUND SEED INVESTMENT LTD (“Fecund Seed”, “we”, “us”, or “our”) respects the privacy of individuals who visit our websites, use our software products, engage our professional services, or otherwise interact with us.

This Privacy Policy explains how we may collect, use, store, disclose, and protect personal information in connection with our corporate website, technology products, and services.

Individual Fecund Seed products may provide supplementary privacy notices describing product-specific processing activities.

1. Who We Are

FECUND SEED INVESTMENT LTD is a technology company providing software development, Software-as-a-Service (SaaS), technology consulting, digital business solutions, and related technology services.

Our products include platforms such as Nexcoop, ClientDocs, and FSPay.

Depending on the service being used, we may act as a controller of personal data, a processor acting on behalf of a business customer, or another role recognised under applicable data-protection law.

2. Information We May Collect

The information we collect depends on how you interact with us and which product or service you use.

Account and Identity Information

This may include:

• Name;

• Email address;

• Telephone number;

• Username;

• Business or organisation information;

• Account identifiers; and

• Other registration information.

Business Information

For business customers, this may include:

• Company or organisation name;

• Business contact information;

• Job title or role;

• Billing information;

• Project requirements; and

• Information necessary to deliver contracted services.

Transaction Information

Where payments or transactions are involved, we may process information such as:

• Transaction amount;

• Currency;

• Transaction reference;

• Payment status;

• Date and time;

• Product or service purchased; and

• Information received from payment processors regarding transaction completion.

Payment-card information may be collected and processed directly by authorised payment service providers rather than stored by Fecund Seed.

Technical Information

When you access our websites or applications, we may automatically collect certain technical information, including:

• IP address;

• Device type;

• Browser type;

• Operating system;

• Application version;

• Login information;

• Security logs;

• Error information; and

• Website or application usage information.

Communications

If you contact us, we may retain information contained in:

• Emails;

• Customer-support requests;

• Feedback;

• Complaints;

• Business enquiries; and

• Other communications.

Product-Specific Information

Certain products may require additional information to perform their intended functions.

Where appropriate, additional privacy information will be provided through the relevant product.

3. Information We Do Not Request Through Ordinary Support Channels

Users should never provide passwords, PINs, complete payment-card credentials, one-time passwords (OTPs), or similar authentication secrets through ordinary email or customer-support communications.

4. How We Use Information

We may process personal information for purposes including:

• Creating and managing accounts;

• Providing requested products and services;

• Processing and reconciling payments;

• Providing customer support;

• Communicating about transactions or services;

• Managing subscriptions;

• Performing contractual obligations;

• Improving our products;

• Detecting and preventing fraud;

• Protecting our infrastructure and users;

• Troubleshooting technical issues;

• Monitoring service performance;

• Meeting legal and regulatory obligations;

• Maintaining business and accounting records;

• Enforcing our agreements;

• Responding to legitimate legal requests; and

• Sending service-related communications.

Where permitted by law and applicable to the relationship, we may also communicate information about relevant products or services. Users may be able to opt out of non-essential marketing communications.

5. Legal Bases and Lawful Processing

Where applicable data-protection law requires a lawful basis for processing, we process personal information based on one or more appropriate grounds, which may include:

• Performance of a contract;

• Steps requested before entering a contract;

• Consent;

• Compliance with legal obligations;

• Legitimate business interests;

• Protection against fraud and security threats; or

• Other lawful grounds recognised by applicable law.

6. Payments

We may use third-party payment processors, including Flutterwave, to process payments for our products and services.

When you make a payment, certain payment information may be transmitted directly to the payment provider.

Payment processors operate their own security and compliance systems and may process personal information according to their respective privacy policies and legal obligations.

We may receive limited transaction information necessary to confirm, reconcile, support, or investigate payments.

7. Third-Party and Licensed Service Providers

Some Fecund Seed products integrate third-party services.

Depending on the product, these may include:

• Payment processors;

• Licensed financial institutions;

• Card service providers;

• Utility service providers;

• Identity verification services;

• Cloud hosting providers;

• Email and communication providers;

• Analytics providers; and

• Security infrastructure providers.

Where a regulated financial service is provided by a licensed partner, the partner may independently collect or process information necessary to provide that service and satisfy its regulatory obligations.

Such processing may be subject to the partner’s own privacy notice.

8. How We Share Information

We do not sell personal information as a business model.

We may share information where reasonably necessary with:

Service Providers

Companies that provide infrastructure or services necessary to operate our business, such as hosting, payment processing, communication, security, analytics, or customer support.

Business Customers

Where we process information on behalf of an organisation using one of our enterprise or SaaS products, information may be made available to authorised representatives of that organisation according to the service configuration and applicable agreement.

Financial and Payment Partners

Information may be shared with authorised payment processors, banks, financial institutions, or other providers where necessary to process transactions or provide integrated services.

Legal and Regulatory Authorities

We may disclose information where required by applicable law, court order, regulatory obligation, or another valid legal process.

Corporate Transactions

If Fecund Seed undergoes a merger, acquisition, restructuring, financing, or transfer of business assets, relevant information may be transferred as part of that transaction subject to applicable legal protections.

9. Data Security

We implement reasonable technical and organisational measures intended to protect personal information from unauthorised access, disclosure, alteration, destruction, or loss.

Depending on the relevant system, these measures may include:

• Access controls;

• Authentication mechanisms;

• Encryption;

• Secure communications;

• Monitoring and logging;

• Infrastructure security;

• Backup procedures;

• Role-based permissions; and

• Internal security practices.

No online service or data-transmission method is completely secure, and therefore absolute security cannot be guaranteed.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required by applicable contractual, accounting, legal, security, dispute-resolution, or regulatory obligations.

Retention periods may vary according to:

• Type of information;

• Product used;

• Contractual relationship;

• Legal requirements;

• Fraud-prevention requirements; and

• Legitimate business needs.

When information is no longer reasonably required, we may delete, anonymise, or otherwise securely dispose of it in accordance with applicable requirements.

11. Cookies and Similar Technologies

Our websites and applications may use cookies or similar technologies to:

• Maintain sessions;

• Remember preferences;

• Improve functionality;

• Understand website usage;

• Protect accounts;

• Detect suspicious activity; and

• Improve user experience.

Where required, users may be provided with choices regarding non-essential cookies.

Browser settings may also allow users to restrict certain cookies, although disabling necessary cookies can affect service functionality.

12. International Processing

Some service providers or infrastructure used to operate our products may process information outside the country in which a user is located.

Where applicable, we take reasonable steps to ensure that international processing or transfers are handled in accordance with applicable data-protection requirements.

13. Your Privacy Rights

Depending on applicable law and the circumstances of the processing, you may have rights relating to your personal information, including the right to:

• Request access to certain personal information;

• Request correction of inaccurate information;

• Request deletion where legally applicable;

• Object to certain processing;

• Request restriction of certain processing;

• Withdraw consent where processing relies on consent; and

• Raise a complaint regarding the handling of your information.

Some rights may be limited where we are required to retain or process information for legal, security, contractual, fraud-prevention, or regulatory reasons.

14. Account and Data Requests

Privacy-related requests can be submitted to:

info@fecundseed.com

We may need to verify your identity before fulfilling certain requests in order to protect account information from unauthorised disclosure.

15. Children’s Privacy

Our business and professional services are not intended to knowingly collect personal information from children except where a particular service is lawfully designed to do so and appropriate safeguards are implemented.

If we become aware that personal information has been collected contrary to applicable requirements, we will take appropriate steps to address the matter.

16. Third-Party Links

Our websites and products may contain links to external websites or services.

We are not responsible for the privacy practices of independent third parties. Users should review the privacy policies of external services before providing personal information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our products;

• Technology;

• Business practices;

• Service providers;

• Security requirements; or

• Applicable laws and regulations.

The latest version will be published on our website and identified by its revision date.

18. Complaints

If you have concerns about how your personal information has been handled, please contact us first so that we can investigate the matter.

You may also have the right to submit a complaint to the applicable data-protection authority where provided by law.

19. Contact Us

For privacy questions, requests, complaints, or other data-protection enquiries:

FECUND SEED INVESTMENT LTD

Website: https://fecundseed.com/
Email: info@fecundseed.com
Phone: +234 905 032 7833

Additional registered office information may be provided on our website or through official corporate documentation.