Last Updated: August 2026

This Refund Policy explains how refund and cancellation requests are handled for eligible products and services purchased from FECUND SEED INVESTMENT LTD (“Fecund Seed”, “we”, “us”, or “our”).

Because we provide different types of technology products and professional services, refund eligibility depends on the nature and status of the service purchased.

1. General Policy

We are committed to handling legitimate refund requests fairly and transparently.

If you believe you were incorrectly charged, charged more than once, did not receive a purchased service, or experienced another payment-related problem, please contact us as soon as reasonably possible.

Each request will be reviewed based on the relevant transaction and service circumstances.

2. Duplicate or Incorrect Payments

If you are charged more than once for the same transaction because of a technical or payment-processing error, you may request a refund of the duplicate amount.

Where we confirm an incorrect charge attributable to our systems, we will take reasonable steps to correct it.

3. Failed Transactions

A failed transaction does not normally require a refund where the customer’s account was never successfully charged.

If your bank or payment provider debits you for a transaction that our system records as unsuccessful, please contact us with the relevant transaction information.

We will investigate the transaction with the applicable payment processor or service provider.

Where the payment processor automatically reverses the transaction, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

4. SaaS and Digital Products

Payments for subscription or digital software services may be eligible for a refund where:

• You were charged incorrectly;
• A duplicate payment occurred;
• The paid service was materially unavailable due to an issue attributable to us and could not reasonably be restored;
• You paid for a service that we were unable to provide; or
• A refund is otherwise required under applicable law.

A refund may generally not be available solely because a user changed their mind after substantial access to or use of a digital service, except where required by law.

Cancellation of a recurring service prevents future billing according to the applicable product terms but does not necessarily refund an already completed billing period.

5. Professional and Custom Software Services

Software development, consulting, implementation, integration, cybersecurity, AI, and other professional services may involve project-specific quotations, milestones, deposits, or contracts.

Refunds for these services will therefore be governed primarily by the applicable proposal, Statement of Work, quotation, or service agreement.

Payments attributable to work already completed, approved milestones, third-party expenses, or resources already committed to a project may not be refundable.

If Fecund Seed is unable to provide an agreed service for reasons attributable to us, any refund or adjustment will be determined based on the portion of the service that has not been delivered.

6. Third-Party Services

Some Fecund Seed products integrate services supplied by third-party providers.

Where a transaction involves a third-party service, refund eligibility may depend on whether the third-party provider has already completed the underlying service or incurred a non-recoverable charge.

This can include payment processing, utility services, card-related services, identity verification, and other external services.

We will communicate applicable limitations where they affect a refund request.

7. Utility and Similar Transactions

Where a utility payment or similar digital service has been successfully processed and delivered to the intended recipient or service account, the transaction may not be reversible.

If a transaction fails but payment has been successfully collected, we will investigate the transaction and, where appropriate, arrange a reversal, refund, or other resolution in accordance with the applicable provider’s process.

Users are responsible for verifying recipient information, account numbers, meter numbers, telephone numbers, and other transaction details before confirming a transaction.

8. Virtual Card and Partner-Provided Services

Certain services available through our technology platforms may be provided through licensed third-party financial or payment partners.

Refunds, reversals, charge disputes, card funding, and similar matters relating to those services may therefore also be subject to the applicable provider’s rules.

Fecund Seed will provide reasonable assistance in escalating legitimate issues to the relevant service provider where appropriate.

9. How to Request a Refund

To request a refund or report a payment problem, contact:

Email: info@fecundseed.com
Phone: +234 905 032 7833

Please provide sufficient information for us to identify and investigate the transaction, such as:

• Your name;
• Email address associated with the transaction;
• Product or service purchased;
• Transaction reference;
• Payment date and amount; and
• A brief explanation of the issue.

For security reasons, we may request additional information necessary to verify the transaction or account.

Do not send your complete payment-card number, PIN, password, OTP, or other sensitive authentication credentials by email.

10. Review of Refund Requests

We will review refund requests and may need to verify the transaction with our payment processor or another service provider.

We aim to acknowledge legitimate refund enquiries promptly and communicate the outcome after the necessary investigation has been completed.

Complex cases involving banks, card networks, utility providers, or other third parties may require additional processing time.

11. Approved Refunds

Where a refund is approved, it will ordinarily be returned through the original payment method where technically and operationally possible.

The time required for the refund to become visible after processing may depend on the customer’s bank, card issuer, payment processor, or other financial service provider.

12. Chargebacks and Disputes

If you believe a transaction is incorrect, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.

Nothing in this Policy removes any legitimate chargeback, consumer-protection, or dispute rights available to you under applicable law or the rules of your payment provider.

13. Fraudulent Requests

We reserve the right to reject refund requests that we reasonably determine to be fraudulent, abusive, misleading, or associated with misuse of our services, subject to applicable law.

14. Changes to This Policy

We may update this Refund Policy as our products, payment methods, service providers, or legal obligations change.

The latest version will be published on our website with the applicable revision date.

15. Contact

For refund and payment-related enquiries:

FECUND SEED INVESTMENT LTD

Website: https://fecundseed.com/
Email: info@fecundseed.com
Phone: +234 905 032 7833